SMS CRM (Customer Relationship Management)
Get your mobile CRM message through with e-txt!
It’s simple. A text message is quick, easy and can be sent or read at a convenient time. By improving your customer communication process you can build a relationship based on mutual understanding and trust. The key to effective CRM.
Today customers are becoming increasingly time-poor and harder to reach. With the majority of your customers owning a mobile phone mobile CRM is the ideal way to develop and maintain a relationship with them.
e-txt bulk SMS software empowers you with an effective and convenient communication tool.
A direct, personalised text message cuts through the communications clutter of filtered emails, standard flyers and time consuming phone calls; straight to your contacts mobile phone.
By increasing mobile CRM efforts and monitoring your responses you can develop a more accurate insight into your customer’s attitudes and behaviour.
A few suggestions for the use of e-txt bulk SMS software in SMS CRM:
- Reminders of meetings, appointments, events.
- Mobile surveys/ campaigns – set up automated response campaigns.
- Support services.
- Registering interest in a product or service.
- To request information about your customers or vice versa.
- To update customers on the latest offerings, deals.
- Confirmations of orders, appointments, delivery times.